{"id":9,"date":"2023-06-12T22:00:12","date_gmt":"2023-06-12T22:00:12","guid":{"rendered":"http:\/\/74n.71b.mywebsitetransfer.com\/?page_id=9"},"modified":"2023-09-05T21:09:24","modified_gmt":"2023-09-05T21:09:24","slug":"politique-echanges-remboursements","status":"publish","type":"page","link":"https:\/\/delphineplatten.com\/en\/politique-echanges-remboursements\/","title":{"rendered":"Exchanges & refunds"},"content":{"rendered":"

Any refund request must first be the subject of a return request, to the following address: info@delphineplatten.com<\/a><\/p>\n\n\n\n

All merchandise purchased via the delphineplatten.com website or at the workshop must be returned at the customer's expense to the following address:
Atelier Delphine Platten, 2177, rue Masson suite # 305, Montr\u00e9al (Qu\u00e9bec) H2H 1B1 Canada.\u00a0<\/p>\n\n\n\n

Returns<\/strong><\/h3>\n\n\n\n

Dans l’\u00e9ventualit\u00e9 o\u00f9 vous n’\u00eates pas satisfait de votre achat, nous vous offrons la possibilit\u00e9 de l’\u00e9changer. Vous devez cependant nous contacter et valider le motif de votre r\u00e9clamation dans un d\u00e9lai de maximum dix (10) jours \u00e0 compter de la r\u00e9ception de votre article.
Au-del\u00e0 de ce d\u00e9lai, aucun \u00e9change ne sera possible. Tout frais de transport, de manutention et les frais li\u00e9s \u00e0 la transaction sont \u00e0 la responsabilit\u00e9 du client.<\/p>\n\n\n\n

Pour faire un \u00e9change, l’article doit \u00eatre r\u00e9ceptionn\u00e9 \u00e0 l’atelier accompagn\u00e9 d’une preuve d’achat et \u00eatre dans son \u00e9tat et son emballage d’origine. Tout article endommag\u00e9 ou utilis\u00e9 ne sera ni rembours\u00e9 ni \u00e9chang\u00e9 m\u00eame s’il est retourn\u00e9 dans le d\u00e9lai prescrit.<\/p>\n\n\n\n

Custom orders, including customized notebook sleeves and materials, are not refundable or exchangeable. <\/p>\n\n\n\n

Remboursements des marchandises <\/strong><\/h3>\n\n\n\n

Dans l’\u00e9ventualit\u00e9 o\u00f9 vous n’\u00eates pas satisfait de votre achat, nous vous offrons la possibilit\u00e9 de vous faire rembourser. Vous devez cependant nous contacter et valider le motif de votre r\u00e9clamation dans un d\u00e9lai de maximum dix (10) jours \u00e0 compter de la r\u00e9ception de votre article.
Beyond this period, no exchange or refund will be possible. All shipping, handling and transaction fees are the responsibility of the customer, if necessary they will be deducted from the amount refunded.<\/p>\n\n\n\n

Pour obtenir un remboursement, l’article doit \u00eatre r\u00e9ceptionn\u00e9 \u00e0 l’atelier accompagn\u00e9 d’une preuve d’achat et \u00eatre dans son \u00e9tat et son emballage d’origine. Tout article endommag\u00e9 ou utilis\u00e9 ne sera ni rembours\u00e9 ni \u00e9chang\u00e9 m\u00eame s’il est retourn\u00e9 dans le d\u00e9lai prescrit.<\/p>\n\n\n\n

\n
\n\n\n\n

Nous vous encourageons \u00e0 utiliser un service offrant un syst\u00e8me de suivi pour effectuer votre retour, puisque nous ne pouvons \u00eatre tenus responsables de la perte \u00e9ventuelle de celui-ci.<\/p>\n\n\n\n

\n<\/div>\n\n\n\n

Remboursements des cours<\/strong><\/h3>\n\n\n\n

Classes are non-refundable. It is possible to obtain a credit for a course if the request is made at least ten (10) days before the date of the course.<\/p>\n\n\n\n

However, less than 10 days from the date of the course, in case of impediment, do not hesitate to contact the workshop. We sometimes have waiting lists and if your place is taken by another participant, you will then benefit from a credit.<\/p>\n\n\n\n

For any information, you can contact us at: info@delphineplatten.com<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
Privacy policy<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Toute demande de remboursement doit pr\u00e9alablement faire l\u2019objet d\u2019une demande de retour, \u00e0 l\u2019adresse suivante : info@delphineplatten.com Toute marchandise achet\u00e9e via le site delphineplatten.com ou \u00e0 l’atelier, doit \u00eatre retourn\u00e9e aux frais du client \u00e0 l’adresse suivante: Atelier Delphine Platten, 2177, rue… Continuer \u00e0 lire…<\/a><\/p>","protected":false},"author":1,"featured_media":62,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-9","page","type-page","status-publish","has-post-thumbnail","hentry","entry"],"yoast_head":"\n\u00c9changes & remboursements | Delphine Platten<\/title>\n<meta name=\"description\" content=\"Prenez quelques minutes pour lire notre politique d'\u00e9changes et de remboursements et informez-vous pour faire 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